The information contained in this website is for general information purposes only. The information is provided by Grace Travel and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Grace Travel. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Grace Travel takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
In this document, the following definitions are to be used and so interpreted,
except for when the context implies other meanings:
- Company will
refer to Grace Travel.
- Employee will
refer to any of the Company’s employees including, but not limited to, a
driver, a member of the sales and support team, a technician or a member of
the administration board.
- Hirer or Client will refer to the person who signed the
contract and who is responsible to pay the fees.
- Contract will
refer to the legal agreement between the Company and the Hirer that specifies
all aspects of the service.
- Hire period will
refer to the period of time for which the Car was reserved.
- Booking will
refer to the period of time for which the Client has honored the Hire
agreement and the corresponding amounts have been paid in full.
- Reservation will
refer to a Hire contract in which a deposit was made but the amount was not
paid in full yet.
- Vehicle or
Car will refer to the car
that the Company offers the Hirer.
- Balance will
refer to the amounts due under these Terms and Conditions, less whatever
deposits have been paid, if any.
- Chauffeur or
Driver will refer to the
Employee who will drive the Vehicle.
- Party will
refer to the person or group of people who accompany the Client inside the
- Deposit will
refer to the charges due under the present Terms and Conditions of agreement
that are necessary to secure a Reservation.
- Charge will
refer to the amount paid by the Client in exchange for which the Company
assumes its obligations stated in the Contract.
The Hirer is responsible and will be held accountable for the proper behavior of
all the passengers in his Party. The Hirer is responsible and will be held
accountable for any damages caused to either the inside or the outside of the
Car by the Client or a member of the Party, regardless of how these were caused,
as long as the aforementioned damages aren’t the result of the normal operating
of the vehicle. This includes, but is not limited to, incitement or behavior
resulting in damages to the vehicle, soiling the chairs or the carpets with food
or drink, as well as the outcomes of any traffic accident resulting from the
Hirer or a member of his party distracting the Chauffeur.
The Company is not to be held accountable for any personal injuries or property
damages arising from the misconduct of the Hirer or a member of the Party.
The Company is not to be held liable or in any way responsible for any items
left in the vehicle. It is solely the Hirer’s responsibility to make sure that
neither the Hirer nor a member of the Party leaves any personal belongings
unattended in the Vehicle.
The Hirer is solely responsible for the general conduct of the Party.
The Hirer will be held responsible, on behalf of the whole Party, for any losses
or property damages incurred by the Company following their misconduct. This
includes, but is not limited to, damage and losses to the items provided by the
Company for the pleasure of the passengers, such as glassware, CD’s or DVD’s.
Consumption of food is not allowed inside the Vehicle, unless specific
agreements have been made prior to the Booking and consigned in writing.
Underage drinking is not allowed inside the Vehicle.
If the Vehicle requires cleaning after the Client has finished using it, and the
mess has been caused by the Client or a member of his Party, the Client will be
held liable for the cleaning expenses. If the Chauffeur is delayed on a
subsequent job due to having to clean the car, the Client will also be charged
for these delays.
The Company has a strict no-smoking policy inside all Vehicles. Failure to
comply with this requirement may lead to the immediate cancellation of the
Contract, without a refund. Moreover, the Client may be held liable for the
charges related to cleaning the inside of the vehicle, as well as eventual
damages caused by burns to the seats and carpets.
The Client and each member of his Party must wear a seat belt. All the Vehicles
in the Company’s fleet are equipped with as many seat belts as the maximum
number of passengers that the Vehicle is allowed to carry. The Client agrees to
cover all fines the Company and/or the Chauffeur may receive as a result of the
Client or a member of the Party not wearing a seat belt.
The Company strongly prohibits the use of illegal drugs or employing any illegal
activities while inside the Car. Failing to comply with this may result in
immediate cancellation of the Contract, without any refunds.
In the event of an emergency, only the Driver will be allowed to open and close
the doors, as a safety measure against accidents or other damages to the
Vehicle. The Company is not to be held liable for any accidents resulting from
the Client or a member of the Party failing to comply with this rule. Moreover,
the Client hereby accepts to cover all damages to the Vehicle that may result
from not following this rule.
The Hirer agrees not to carry more members of the Party than the Vehicle can
legally carry. The maximum allowed number of passengers in a Company’s Vehicle
is given by the total number of seats equipped with a seat belt. Moreover, the
Hirer is hereby notified that the Chauffeur will refuse to transport more
passengers than the statutory maximum.
If the Hirer has ordered a child seat to be accommodated -- or has brought one
-- it is the Hirer’s responsibility to make sure that the baby seat has been
correctly fitted before having the infant placed into the seat. If the Hirer
considers that the seat has not been correctly fitted, it is the Hirer’s
responsibility not to have the infant use it. The Company or the Employees,
including the Chauffeur, shall not be held liable for accidents arising from a
misfitted child seat.
Irresponsible behavior from the Hirer or the Party may lead to damage to the
Vehicle or put the safety of others at risk, and shall not be tolerated in any
form. Such behavior includes, but is not limited to, sitting on the edge of the
Vehicle’s windows, shouting profanities at other traffic participants or
pedestrians, being rude to the Chauffeur, misusing the Vehicle’s equipment or
any voluntary damage to the Vehicle’s interior. Such behavior might, at the
Chauffeur’s discretion, result in immediate termination of the Contract without
any refunds, as well as criminal charges pressed, if applicable. The Hirer is
solely responsible for the behavior of the Party.
Limitation of liability
The Hirer agrees not to hold the Company accountable for any losses directly or
indirectly correlated with failure to meet the Hirer’s deadlines. It is solely
the responsibility of the Hirer to make sure that there is enough time to get to
the destination; the Company will provide indications and advice, but travel
times are in no way guaranteed.
The Hirer agrees that the car equipment, such as LCD screens and DVD players,
are provided as a courtesy addon and their presence is in no way guaranteed by
the Contract. Should, for whatever reason, such equipment malfunction at the
moment of the booking or break down while on the road, the Company denies any
liability whatsoever, no compensation will be provided and the Company will not
honor any claims for a refund.
If the Vehicle is involved in an accident, suffers from a mechanical failure or
the Chauffeur decides that it is no longer safe to drive, the Company will do
its best effort to arrange alternative transportation for the Hirer and the
Party to the destination. The Company may make the decision at its entire
discretion, without consulting with the Hirer. Should the Hirer wish, at that
point, to arrange alternative transportation, it will be at the Hirer’s own
cost, and no claims can be lodged against the Company. The Hirer accepts that
the Contract is based on the Company’s best endeavors, therefore no guarantees
can be made in terms of arrival times, reliability of the Vehicle or any other
events that fall out of the control of the Driver, the Company or any of its
Should, at any point, the Company accept responsibility -- in part or in full --
for not meeting its contractual obligations, the settlement will be not larger
than the Charge.
The Company reserves its right to change the specifications of the vehicle at
any time during the Hire period. If the replacement vehicle is of a lower
segment, proper adjustments will be made to the Client’s Charge. The Company
will do its best, however, to make sure that the Client gets the Vehicle he or
she has booked.
Should, at any point, be any of these terms and conditions be rendered invalid
(due, for example, to changes in the local or international legislation) then
this agreement will by no means be considered invalid. All other terms and
conditions in this document shall remain in force.
The Company may, at its sole discretion, refuse to sign a Contract with a
Customer without any explanations.
All figures quoted on this website are in INR and may change without prior
The Company reserves the right to cancel any Booking, at any time, for any
reason, with or without explanations, and limits its liability to the amounts
paid by the Customer for the Booking.
- Please do not insist and/or encourage the driver for
overspeeding, jumping traffic signals, driving in wrong
lane/side, overtaking, offroading, race/competition etc.
- We strictly recommend NOT to leave any cash, valuables,
precious items like laptops, mobiles, wallets, handbags, luggage
etc in the vehicle and/or in possession of the drivers.
- Grace Travel or any driver engaged through it will NOT be
responsible for any loss, theft or damage.
- Please insist the driver to display the company ID card
every time the driver reports for your booking.
- In case you have any suspicion or
doubt you should always call the Grace Travel call center number
to report and/or clarify.
- We accept payments ONLY in cash and
should be made by the customer directly to the driver at the end
of the booking.
- Grace Travel or its management and its driver
do not hold any responsibility for loss and /or damage of your
vehicle and/or your and the occupants life including theft,
sabotage, kidnapping etc.
- You should engage Grace Travel
services ONLY if your vehicle is covered under a comprehensive
insurance through a credible motor vehicle insurer in India as
Grace Travel or its driver would not be a party, convict or
witness to any legal proceedings held by any court of Law due to
such incidents, loss or thefts.
- Management is not responsible
in case of any incidents if you hire a driver directly without
- Grace Travel and its management including
the driver hold the full right to accept or decline any booking
at its discretion and judgement.
- Please do not support,
insist and/or encourage the driver to drive the vehicle under
any influence of alcohol, drugs etc. as the responsibility of
doing so is totally borne by you and not Grace Travel and its
- Though Grace Travel will make the best case effort to
provide a driver at requested booking time, the driver is
subject to availability.
- For any grievance or complaints you
can contact us at our call center or our support email address.